Question 1

How do I place an order?

Accepted Answer

Add pieces to your cart, then choose Check out. You'll finish your order on Shopify's secure checkout, where you enter delivery and payment details.

Question 2

Will I get an order confirmation?

Accepted Answer

Yes. Once payment is accepted, Shopify emails a confirmation to the address you entered at checkout. If it hasn't arrived, check your spam folder, then contact us.

Question 3

Can I change or cancel my order?

Accepted Answer

Get in touch as soon as possible with your order number. Whether a change is still possible depends on how far the order has progressed.

Question 4

How long will items stay in my cart?

Accepted Answer

Your cart is saved on this device for up to 10 days. Items aren't reserved until you complete checkout, so availability can change.

Question 5

Which payment methods do you accept?

Accepted Answer

You can pay online or choose cash on delivery (COD) where it's available for your order. The exact options for your address are shown on the checkout page. Online payments are processed securely through Shopify; SKCarts never sees or stores your card details.

Question 6

Is checkout secure?

Accepted Answer

Yes. Checkout runs on Shopify's hosted checkout over an encrypted connection.

Question 7

When are taxes and shipping added?

Accepted Answer

Shipping and any applicable taxes are calculated at checkout, before you pay.

Question 8

Where do you ship, and how long does it take?

Accepted Answer

Delivery destinations, costs and timings are set out in our shipping policy. Available shipping options for your address are shown at checkout.

Question 9

How do I track my order?

Accepted Answer

When your order ships, Shopify sends a shipping confirmation email, including tracking details when the carrier provides them.

Question 10

Can I return an item?

Accepted Answer

Eligibility, timeframes and how to start a return are covered in our returns and refunds policy.

Question 11

When will I receive my refund?

Accepted Answer

Refunds go back to the original payment method once a return is processed. Our refund policy explains the details.

Question 12

Will an out-of-stock item come back?

Accepted Answer

Sold-out pieces stay visible so you can see what we carry. If you'd like to know about a restock, contact us with the product name.

Question 13

Where can I find sizing and materials?

Accepted Answer

Each product page lists the details we have for that piece. If something you need isn't there, ask us before you order.

Question 14

Do I need an account to order?

Accepted Answer

Checkout will tell you if an account is needed. Where guest checkout is offered, an email address is all it takes.

Question 15

How do I reach you?

Accepted Answer

Use the contact page. We reply to the email address you give us.

Questions, answered

Orders

Payments

Shipping

Returns and refunds

Product information

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